Frequently Asked Questions
- 1. How can I book my Driver? Via our WhatsApp button, our online web-app, or by downloading our Android and iOS applications.
- 2. How far in advance should I book? Ideally 12 to 24 hours in advance to guarantee your preferred vehicle category.
- 3. Are the rates fixed? Yes, the price quoted at booking is final and guaranteed, including VAT and tolls.
- 4. What if my flight or train is late? We track your status in real-time. Your chauffeur adjusts the pickup time automatically.
- 5. Is airport waiting time included? Yes, 45 minutes of free waiting time are included after your flight lands.
- 6. Do you provide baby seats? Yes, certified baby seats and boosters are available free of charge upon request.
- 7. Which vehicles do you operate? We exclusively operate premium Mercedes-Benz vehicles (E-Class, S-Class, and V-Class).
- 8. Can I book for someone else? Yes, simply enter the passenger's details and they will receive the chauffeur's info.
- 9. Is the service available 24/7? Absolutely. We operate day and night, 365 days a year, for all confirmed bookings.
- 10. How do I recognize my chauffeur? You receive the driver's name, photo, and license plate via SMS/App before arrival.
- 11. Can I smoke or vape inside? All our vehicles are strictly non-smoking and non-vaping to maintain hygiene.
- 12. Are pets allowed? Small pets in carriers are welcome. For larger animals, please contact us first.
- 13. Do you offer corporate accounts? Yes, we provide monthly invoicing and priority booking for our corporate partners.
- 14. What amenities are available on board? Bottled water, chargers, Wi-Fi, and refreshing wipes are standard in all cars.
- 15. Can I modify my route during the trip? Yes, any detour or extra stop can be requested and will be adjusted on the final bill.
- 16. Are your drivers bilingual? All our chauffeurs speak fluent French and English to assist international clients.
- 17. What is the cancellation policy? Free up to 24h before. See our Legal Framework for detailed short-notice fees.
- 18. Is luggage count limited? It depends on the vehicle (Sedan vs Van). Please check capacity during booking.
- 19. Do you offer sightseeing tours? Yes, we offer hourly "As-Directed" services for customized tours and events.
- 20. How is my data protected? We are fully GDPR compliant. Your data is only used for mission execution.
- 21. Can I pay in cash to the driver? To ensure safety and tracking, all payments are handled securely via the platform.
- 22. What if I forget an item in the car? Contact us immediately at support. We store lost items for 30 days.
- 23. Are drivers professionally trained? Yes, all hold a professional VTC card and have passed rigorous vetting.
- 24. Can I request a specific driver? While we cannot guarantee it 100%, you can mention it in the booking notes.
- 25. Do you handle weddings or events? Yes, we have a dedicated "Event" service for coordination and multiple V-Class.