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Driver & Butler : Définitions

“The publisher”: DRIVER & BUTLER (D&B) is a property and registered trademark under INPI number 4615754 TN-2026-00481 .“Parties”: refers indifferently to third parties Visitor, End Customer, Driver or Operator, natural or legal persons, users of the Platform.
“Platform”: refers to the entire IT device, Website or Application, allowing the execution of a Service.
“Website”: Website available at http://www.driverandbutler.com
“Application”: refers to all executables available on Google Play, Apple Store and in general all sources owned by the “publisher” in an IT environment requiring a download action of these on the part of the End Customer.
“End Customer”: refers to a natural or legal person who uses the publisher’s Application(s) through the platform. The End Customer is considered the passenger.
“Driver”: refers to a natural or legal person providing support to passengers in execution of an order form issued by the platform. He must have at the time of said execution all the legal authorizations that are sufficient and necessary to perform the Service.
“Operator”: refers to a natural or legal person ensuring direct or indirect order taking for Customers via the Platform.
“Visitor”: Internet user who downloads the Application and does not create a final Customer account.
“Service”: refers to a Service or a set of Services made available by the platform. The Service can be global, sequenced or optional.
“Service”: refers to the component of a Service provided via the Platform.

Reference texts

The legislator has defined a set of legal texts in order to regulate the profession of Transport Vehicle Driver with Chauffeur (VTC). DRIVER & BUTLER (D&B) is a platform for connecting these professionals (Drivers) with passengers (End customers). DRIVER & BUTLER (D&B) requires and verifies that these professionals comply with the reference texts of the profession. DRIVER & BUTLER (D&B) disclaims all liability if one of these Drivers, including their vehicle, does not comply with the following texts:
Transport Code: articles L3120-1 to L3120-5
Transport Code: articles L3122-1 to L3122-9
Transport Code: articles R3120-1 to R3120-11
Transport Code: articles R3122-1 to R3122-15
Registration in the register, obligations related to the vehicle and the driver
Decree No. 2014-1725 of December 30, 2014 relating to private public transport of people
Decree No. 2017-24 of January 11, 2017 defining the criteria characterizing vehicles with low and very low emission levels of less than 3.5 tonnes
Order of March 26, 2015 relating to the characteristics of vehicles used by operators of transport cars with Driver
Order of January 28, 2015 relating to the signage of transport cars with Driver
Order of January 28, 2015 relating to the signage of transport cars with Driver
Order of January 28, 2015 relating to the financial capacity of operators of transport cars with Driver
Order of February 2, 2016 relating to the conditions of approval of training centers for transport car drivers with Chauffeur
Order of February 2, 2016 relating to the training and examination of transport car drivers with Chauffeur
Order of December 23, 2016 on VTC driver training and examination and Order of September 28, 2016 on VTC driver training and examination
Order of December 9, 2015 on the creation of a processing of personal data called “VTC” on the declaration obligations of transport car companies with Driver
Order of February 1, 2017 amending the order of December 9, 2015 creating a processing of personal data called “VTC”
Decision n°2015-468/469/472 QPC of May 22, 2015
Interministerial circular of June 24, 2015 relating to public passenger transport
Order of November 25, 2016 amending the order of January 28, 2015 relating to the signage of transport cars with Driver
Order of April 6, 2017 relating to the signage of transport cars with Driver
Order of August 11, 2017 amending the order of April 6, 2017 on the examination tests for access to the professions of taxi driver and transport car with Chauffeur
Order of August 11, 2017 amending the order of April 6, 2017 on the amount of registration fees for the taxi driver and transport car driver exams with Chauffeur
Order of August 11, 2017 relating to the continuing training of taxi drivers and transport car drivers with Chauffeur and the mobility of taxi drivers
Order of September 7, 2017 relating to professional transport car driver cards with Chauffeur. DRIVER & BUTLER (D&B) does not operate with capacity type professionals.

Preambule

The DRIVER & BUTLER (D&B) General Conditions of Use and Sale define the terms of execution of the relationship between the Parties and DRIVER & BUTLER (D&B). DRIVER & BUTLER (D&B) is a brand owned by the company Driver & Butler. The General Conditions of use and sale come into force as soon as they are posted online and apply to the Parties. These are “versionable” and their update date is available at the end of this document. Putting online means immediate availability on the website of the publisher, the brand, Google Play or the Apple Store. The General Conditions of use and sale may be adapted, modified or revised at any time. Only the latest version of the General Conditions of Use and Sale prevails. Generally speaking, DRIVER & BUTLER (D&B) acts as a simple intermediary between the Parties in accordance with the provisions of Article L. 3122-1 of Law No. 2014-1104 of October 1, 2014.

  • • Article 1 – Identity of the Publisher The trademark DRIVER & BUTLER (D&B) is operated by the companies ODYSSEO SAS and ATOPUS SAS. These entities are responsible for the management of the technological infrastructure, the selection and vetting of professional chauffeur partners, and the overall governance of the quality standards associated with the brand.
  • • Article 2 – Definitions of Parties These GTC identify the following parties: the Publisher (D&B), the Visitor, the End Customer (passenger/legal person), the Driver (independent partner), and the Operator (order taking entity).
  • • Article 3 – The Platform Infrastructure The platform refers to the software suite (website and application) provided by D&B to facilitate the booking and monitoring of transport missions. D&B does not provide the transport vehicle itself but connects users to professionals.
  • • Article 4 – Legal Compliance and Reference Texts All services are executed in strict compliance with the French Transport Code (VTC regulations). Partner drivers are verified for valid professional cards, insurance, and compliance with the regulatory decrees cited in the Reference Texts section.
  • • Article 5 – Price, Billing and Payment Security D&B utilizes the STRIPE gateway for all financial transactions, ensuring high-level PCI-DSS security. Quotes are generated at the time of booking and include all taxes (VAT). Billing is automated and issued via the platform.
  • • Article 6 – Fixed Pricing and Additional Fees Pricing is transparent and fixed upon confirmation. However, additional charges may apply for tolls not included in the quote, extra waiting time beyond the grace period, or unscheduled stops requested during the mission.
  • • Article 7 – Cancellation Policy (Immediate Departure) For "Immediate Departure" missions, a fixed cancellation fee of 24.50€ will be applied if the mission has already been accepted by a Chauffeur and the cancellation is initiated by the End Customer. This fee covers the displacement and mobilization of the professional partner.
  • • Article 8 – Cancellation Policy (Scheduled Reservations) For reservations made in advance, cancellations occurring less than 24 hours before the mission result in partial penalties. Cancellations occurring less than 12 hours before the mission result in a 100% fare charge.
  • • Article 9 – No-Show Policy If the End Customer fails to appear at the designated meeting point within 15 minutes of the scheduled time (excluding specific grace periods for airports/train stations), the mission is considered a "No-Show" and the full fare is charged.
  • • Article 10 – Quality and Professional Standards Driver partners must adhere to the D&B Quality Charter, including business attire, vehicle cleanliness (Mercedes-Benz standard), and professional conduct. Vehicles must be less than 6 years old.
  • • Article 11 – Chauffeur's Right of Refusal The Chauffeur reserves the right to refuse transport for safety reasons, including passenger intoxication, aggressive behavior, excess luggage, or exceeding the vehicle's passenger capacity. The fare remains due in these cases.
  • • Article 12 – Onboard Conduct and Regulations Smoking, vaping, and the consumption of food are prohibited inside the vehicle unless agreed upon with the driver. Passengers must wear seatbelts according to the Highway Code.
  • • Article 13 – Exemption from Right of Withdrawal In accordance with Article L221-28 of the Consumer Code, transport services provided on a specific date are not subject to the right of withdrawal. All bookings are final upon confirmation.
  • • Article 14 – Ratings, Complaints and Feedback End Customers are encouraged to rate the service. Formal complaints regarding a specific mission must be sent within 48 hours to D&B customer support for investigation.
  • • Article 15 – D&B as Intermediary D&B acts strictly as a business provider and intermediary platform. The transport contract is technically formed between the independent Driver and the End Customer upon acceptance of the mission.
  • • Article 16 – Platform Responsibility and Uptime D&B ensures the maintenance and security of the digital platform. However, D&B is not liable for temporary network outages or connectivity issues beyond its control that may affect the Application.
  • • Article 17 – Soiling and Damage Fees In case of significant soiling or damage to the vehicle caused by the passenger, a cleaning fee (ranging from 150€ to 500€) will be automatically billed to the Customer to cover professional cleaning and vehicle downtime.
  • • Article 18 – Lost and Found Policy Neither D&B nor the Driver can be held responsible for personal items forgotten in the vehicle. Drivers will hold found items for 30 days before disposal or delivery to authorities.
  • • Article 19 – Force Majeure and External Delays Neither party is liable for delays caused by force majeure, including severe weather conditions, strikes, major road accidents, or unforeseen road closures.
  • • Article 20 – GDPR and Data Privacy D&B processes personal data in accordance with the RGPD regulations. User data is collected solely for the purpose of mission execution, security, and billing.
  • • Article 21 – Intellectual Property All content on the D&B platform, including logos, text, and algorithms, is the exclusive property of Driver & Butler. Any unauthorized reproduction is strictly prohibited.
  • • Article 22 – Consumer Mediation In accordance with Art. L612-1, End Customers may seek assistance from a consumer mediator to resolve disputes before pursuing legal action.
  • • Article 23 – Jurisdiction and Governing Law These terms are governed by French Law. Any dispute that cannot be resolved amicably shall be subject to the exclusive jurisdiction of the Commercial Court of Nantes.
  • • Article 24 – Responsibility: Means vs. Result It is expressly agreed between the Parties that DRIVER & BUTLER (D&B) acts as a digital business provider and intermediary. In this capacity, D&B is bound by an obligation of means regarding the availability of the platform and the connection service. Conversely, the Chauffeur, as the final transport operator, is bound by an obligation of result regarding the physical transport mission, the safety of passengers, and the completion of the journey according to professional standards. D&B cannot be held liable for incidents occurring during transport where the Chauffeur's professional insurance is intended to apply.

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