Terms & Conditions of Sale
Last updated: May 2026 — Driver & Butler · Operated by licensed VTC professionals under French law
1. Preamble
Driver & Butler is a premium private chauffeur brand. Transport services are provided by independent, licensed VTC operators registered under French law, operating under the Driver & Butler brand via the platform at www.driverandbutler.com.
The platform is operated by ODYSSEO & ATOPUS SAS — SIRET 931 945 844 — Nantes, France. Any booking constitutes full acceptance of these Terms & Conditions.
2. Services
Driver & Butler offers premium VTC chauffeur services including:
- — Airport transfers (Nantes Atlantique, CDG, Orly, Lyon-Saint Exupéry, and all major French airports)
- — Railway station transfers (Nantes, Paris-Gare de Lyon, Montparnasse, Part-Dieu, etc.)
- — Business and corporate travel with VAT invoicing
- — Intercity and long-distance journeys
- — Customised private and business events
- — Hourly chauffeur hire
All drivers hold a valid VTC professional licence issued by the DREAL and are covered by professional liability insurance.
3. Booking & Confirmation
Bookings are accepted online, by phone, or by email. A booking is confirmed upon receipt of a written confirmation email with a unique booking reference. The client is responsible for providing accurate pickup address, destination, date, time, and passenger count.
4. Pricing & VAT
All prices are fixed, transparent, and displayed inclusive of all applicable taxes (TTC). No surge pricing. VAT breakdown per French law:
- — Transport service: 10% VAT — Article 279 b bis, French General Tax Code (CGI)
- — Options & extras (child seat, meet & greet, etc.): 20% VAT — Article 256, French General Tax Code (CGI)
Invoices are issued electronically. From 1 September 2026, all B2B invoices comply with the Factur-X standard and are transmitted via Chorus Pro (DGFIP) as required by French law.
Each invoice displays the legal details of the VTC operator who performed the journey (SIRET, RCS, VAT number, capital).
5. Payment
Accepted payment methods:
- — Prepaid Wallet — Driver & Butler credit, with loyalty bonus (e.g. €110 credited for €100 purchased)
- — Credit / debit card — processed via Stripe, PCI-DSS Level 1 certified
- — On-board cash — confirmed by the driver via the Driver & Butler app
All online payments are secured by Stripe and protected by the Sectigo SSL certificate. Driver & Butler never stores bank card details.
6. Cancellation & No-Show Policy
- — Free cancellation: more than 24 hours before scheduled pickup
- — 50% charge: between 24 and 2 hours before pickup
- — 100% charge: less than 2 hours before pickup or confirmed no-show
No-show thresholds:
- — Airport pickups: 46 minutes after scheduled time
- — Station / hotel pickups: 15 minutes after scheduled time
In the event of a confirmed client no-show, 75% of the total fare is charged.
7. Wallet & Loyalty
The Driver & Butler prepaid Wallet allows clients to credit their account in advance and benefit from loyalty bonuses. The Wallet balance is non-refundable but fully usable for future bookings. The real-time balance is checked before each booking is confirmed.
8. Client Obligations
- — Be present at the agreed pickup point at the confirmed time
- — Treat the vehicle and driver respectfully
- — No smoking inside the vehicle
- — No food or drink consumption without prior authorisation
- — Comply with French law throughout the journey
Driver & Butler reserves the right to refuse service in case of dangerous, abusive, or unlawful behaviour.
9. Liability
Each VTC operator holds professional civil liability insurance covering the journeys they perform. Liability is limited to direct damages caused by negligence. Driver & Butler cannot be held liable for delays caused by force majeure, traffic, adverse weather, or inaccurate information provided by the client.
10. Personal Data
Data processing is governed by our Privacy Policy & GDPR.
11. Governing Law & Jurisdiction
These Terms are governed by French law. Any dispute shall be brought before the competent courts of Nantes, France. EU online dispute resolution platform: ec.europa.eu/odr.